Conversational Designer

Kforce is seeking a Conversational Designer in Charlotte, NC, to develop and enhance digital conversation experiences for chat-based and automated platforms. This role focuses on designing intuitive conversational flows, defining decision points, and improving user interactions to drive clarity and resolution. The designer will partner with product owners, apply conversational semantics, and continuously refine experiences based on feedback in a fast-paced, collaborative environment.

Must Have

• Design end-to-end conversational flows for chatbots and automated customer interactions.
• Define question paths, decision points, and conversational logic.
• Create visual and structural representations of conversational experiences.
• Partner with product owners and stakeholders.
• Enhance existing conversational experiences and support the launch of new bots.
• Apply conversational semantics, tone, and structure.
• Evaluate and refine conversations based on feedback, performance insights, and evolving requirements.
• 2-3+ years of professional experience in conversational design.
• Hands-on experience designing chatbot or automated conversation experiences.
• Strong understanding of conversational flow, decision trees, and user intent.
• Background in UX, product design, or interaction design.

Good to Have

• Experience with conversational design platforms and tools.
• Experience supporting both enhancements to existing conversational experiences and net-new builds.
• Exposure to voice user interface (VUI) design.

Perks & Benefits

• Medical/dental/vision insurance
• HSA
• FSA
• 401(k)
• Life, disability & ADD insurance
• Paid time off (for salaried personnel)

Kforce has a client that is seeking a Conversational Designer in Charlotte, NC. Summary: We are seeking a Conversational Designer to shape and evolve digital conversation experiences across chat-based and automated platforms. This role goes beyond traditional UX design-focusing on how customers are guided through structured, intuitive conversations, the decision points they encounter, and how those interactions drive clarity, resolution, and a better overall experience. This is a fast-paced, highly collaborative environment ideal for a designer who thinks critically, moves quickly, and actively seeks feedback to continuously improve conversational flows. Responsibilities:

• Design end-to-end conversational flows for chatbots and automated customer interactions
• Define question paths, decision points, and conversational logic that guide users efficiently to outcomes
• Create visual and structural representations of conversational experiences using industry-standard conversational design tools
• Partner with product owners and stakeholders to intake new requests and translate them into scalable conversational experiences
• Enhance existing conversational experiences and support the launch of new bots into production
• Apply conversational semantics, tone, and structure to improve flow, clarity, and customer satisfaction
• Evaluate and refine conversations based on feedback, performance insights, and evolving requirements
• Operate effectively in a high-velocity environment with multiple initiatives moving in parallel

Requirements

• 2-3+ years of professional experience in conversational design
• Hands-on experience designing chatbot or automated conversation experiences
• Strong understanding of conversational flow, decision trees, and user intent
• Background in UX, product design, interaction design, or a related design discipline
• Ability to think independently, drive ideas forward, and take ownership of designs
• Comfortable working at break-neck speed while maintaining design quality
• Open to feedback and motivated by continuous iteration and improvement

Preferred Skills:

• Experience with conversational design platforms and tools (e.g., tools used to design and prototype conversational flows)
• Experience supporting both enhancements to existing conversational experiences and net-new builds
• Exposure to voice user interface (VUI) design

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.